Privacy Policy
Terms & Conditions and Privacy Policy | Fish House
Welcome to Fish House, the Saudi platform specializing in carefully selected fish, seafood, and food products. By using our store or completing any purchase, you agree to the terms and conditions outlined below, which are designed to ensure a safe and reliable shopping experience while protecting the rights of all parties.
First: Terms of Use & Orders
Nature of Products
Fish House provides fresh and frozen food products including fish, shrimp, meat, poultry, and selected seafood-related products. Due to the sensitive nature of these products, we are committed to applying the highest standards of quality, hygiene, and packaging to ensure the safety and freshness of your order until delivery.
The customer is responsible for receiving the order at the scheduled time, as delays in receiving the order may affect product quality, which becomes outside the store’s responsibility after delivery.
Prices & Weights
Some seafood products are sold based on approximate weight before cleaning or cutting; therefore, slight differences in final weight may occur after preparation. Fish House reserves the right to update prices according to market changes or seasonal availability without prior notice.
Product Availability
We work daily to provide products with the highest possible quality. However, some items may be affected by fishing seasons or supply conditions. If a product becomes unavailable after an order has been placed, Fish House reserves the right to modify or partially cancel the order while notifying the customer and refunding the value of the unavailable product.
Delivery
Fish House offers delivery services within Qatif, its surrounding areas, and all cities in the Eastern Province according to available coverage zones. Customers are required to provide accurate information, including address and contact number, to ensure fast and accurate delivery.
The store is not responsible for delays or failed deliveries caused by incorrect information or failure of the customer to respond to the delivery representative.
Second: Privacy Policy & Data Security
At Fish House, we believe that customer privacy is an essential part of the trust we build with every order. Therefore, we handle your information with the highest level of confidentiality and professionalism.
Information We Collect
We may collect certain basic information necessary to process orders and improve the user experience, including:
- Full name
- Mobile number
- Email address
- Delivery address
- Browsing data and cookies
Use of Information
Your information is used for the following purposes:
- Processing orders and coordinating deliveries
- Improving service quality and shopping experience
- Sending offers or updates related to the store
- Enhancing platform content and performance
We confirm that all information is treated with strict confidentiality and is never used for purposes unrelated to Fish House services.
Sharing Information with Third Parties
Fish House does not sell or rent customer data to any external party. Some essential information, such as the customer’s name, phone number, and address, may only be shared with shipping companies or delivery representatives for delivery purposes.
Information may also be disclosed if required by law or upon official request from competent authorities within the Kingdom of Saudi Arabia.
Third: Digital Security Standards
Information Protection
The store uses modern protection systems and encryption technologies to maintain data confidentiality and prevent unauthorized access or misuse of information.
User Responsibility
Customers are responsible for maintaining the confidentiality of their account information and must not share login credentials with others. The customer bears full responsibility for any activity conducted through their account due to negligence or data sharing.
Return & Exchange Policy
For your safety, and due to the nature of fresh and frozen food products, products cannot be returned or exchanged after delivery except in cases of:
- Incorrect order
- Clearly damaged products
- Issues caused by improper transportation or storage before delivery
Customers must contact customer service within 24 hours of receiving the order and provide photos showing the issue, if applicable.
Policy Updates
Fish House reserves the right to update or modify these policies and terms at any time in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. The updated version becomes effective immediately upon publication on the store.
Acknowledgment & Acceptance
By using the Fish House platform or completing any purchase through the store, you acknowledge that you have read and fully agreed to all the terms, conditions, and privacy policies stated above.
Contact Us
Email:
WhatsApp:
+966 50 545 5672